Prateek Joshi
AI Application Engineer | FullStack Developer @ Axis Bank | Generative AI | Google Cloud certified
- Role
- Information Technology Manager at Axis Bank
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Prateek Joshi
As a Senior Software Engineer at Axis Bank, I have been leading the development of innovative AI solutions that enhance customer service and operational efficiency. I spearheaded the creation of the bank\'s first Generative AI Chatbot, which handles over monthly queries with 95% accuracy, reducing customer service costs by 20%. I also engineered real-time streaming using WebSockets and Vercel AI SDK, achieving sub-200ms response times for dynamic multi-modal interactions. In addition to AI, I have a strong background in microservices architecture and security. I architected a config-driven microservice platform for the insurance marketplace, driving $15M incremental revenue by enabling rapid onboarding of 15+ providers and dynamic product configuration. I also designed secure authentication systems using Auth.js with custom JSON Web Encryption (JWE) and RBAC, safeguarding 500K+ monthly user interactions and achieving zero security breaches post-launch. My goal is to leverage my technical expertise and leadership skills to drive digital transformation and innovation in the banking sector.
Experience
Information Technology Manager
Apr 2024 — Present · Mumbai, IN
Education
Manipal University Jaipur
B.Tech
2016 — 2020
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