Prateek G.
Proficient in Angular with 3 Years of Hands-On Experience
- Role
- Angular Developer at Jio
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prateek G.
Angular Developer | Passionate about crafting user-centric experiences | 4 years of…
Experience
Angular Developer
Aug 2022 — Present
As an Angular developer specializing in Ticketing System Track projects, I have had the privilege of working with a NIC government client to create robust solutions for incident, problem, and change management tickets. In this role, my primary focus has been on developing user-friendly interfaces and seamless functionalities using Angular frameworks.2.I have successfully delivered projects that streamline ticket creation, tracking, and resolution processes, ensuring that critical information is easily accessible and actionable. By implementing responsive designs and intuitive user interfaces, I have enhanced the overall user experience and productivity for both internal teams and end-users.3.One of my notable contributions has been in enhancing the change request, problem, and knowledge management modules to ensure streamlined processes and improved decision-making capabilities. I have incorporated features such as automated ticket routing, comprehensive reporting dashboards, and knowledge base integration to facilitate quicker resolutions and informed decision-making.4.Moreover, my experience extends to integrating various APIs, databases, and third-party services to enhance the functionality and data management capabilities of the ticketing system. This includes real-time notifications, reporting dashboards, and automated workflows to streamline ticket handling and resolution procedures.5.Efficient and proficient in bug solving skills of a live to customer project.6.I also got an opportunity to work and deliver change, problem ticketing (ITSM) system product for Blackrock client.
Education
Pillai College of Engineering
Bachelor's degree, Computer Science
Seventh Day Adventist Higher Secondary School
ICSE
2004 — 2016
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