Prateek Bisht
ServiceNow Service Specialist | ServiceNow Developer | CSA Certified |
- Role
- Servicenow Developer Service Specialist at Dow
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Prateek Bisht
Senior ServiceNow developer with 8+ years building enterprise solutions across ITSM…
Experience
Servicenow Developer Service Specialist
Jun 2024 — Present · Airoli, IN
ServiceNow Functional Expertise- Update Set & Governance: Led update set/code reviews and Azure DevOps story validation to ensure quality and compliance- Developer Enablement: Mentored interns, guided delegated developers, and promoted best practices through workshops- Catalog & Workflow Ownership: Owned Service Catalog items, built Flow Designer automations, and streamlined request workflows- Customization & Asset Management: Configured CMDB asset mapping, customized widgets, and improved platform usability- Analytics & Reporting: Built reports, dashboards, and Performance Analytics to drive SLA compliance and proactive monitoring.Technical Expertise- ServiceNow Development: Catalog Items, Flow Designer, Workflows, Business Rules, Script Includes, Client Scripts, Update Sets- Integrations: REST & SOAP APIs, external system integrations- ITSM & CMDB: Incident, Problem, Change, Service Catalog, Asset & Configuration Management- ITOM & Discovery: Discovery, Service Mapping, custom Probes/Sensors, MID Servers- AI & Now Assist: Implemented POCs for Code Assist and Incident Summarization on Resolve, leveraging Generative AI to enhance developer productivity and accelerate issue resolution- Customization: Widget development, Form/UI configurations, Notifications, Data Imports, Reporting- Analytics: Reports, Dashboards, Performance Analytics (KPIs, breakdowns)- Collaboration Tools: Azure DevOps, Agile Scrum, Waterfall delivery methods.
Skills
- Software Testing Life Cycle
- UX
- Website Development
- Github
- Html
- Php
- Adobe After Effects
- C++
- Video Editing
- Software Development
- Web Applications
- Responsive Web Design
- Photoshop
- Angularjs
- Illustrator
- Microsoft Sql Server
- Mysql
- Ionic Framework
- Software Engineering
- Cascading Style Sheets (Css)
- Html5
- Wordpress
- C#
- Sql
- After Effects
- Corel Draw
- Wireframing
- Java
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