Pratap Verma

Customer success manager

Role: Customer Success Manager at Chat360
Location: Pune Division, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Manager
Chat360
Aug 2024 — Present · Pune, IN

Education

Institute of Management Development and Research (IMDR) ,Pune
Master of Business Administration
2016 — 2018
Magadh University, Bodh Gaya
Bachelor of Arts - BA
2011 — 2014
Instituto Cervantes de Nueva Delhi
Diploma in Spanish language
2012 — 2014

Contact information

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Work email
•••••@chat360.io
Personal email
•••••@•••••.com
Direct dial
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Current company

Chat360

Technology, Information and Internet · 161 employees · Founded 2020 · Pune, Maharashtra, India

Chat360 is an omnichannel customer engagement platform powered by Agentic AI, helping enterprises deliver connected, personalized, and scalable customer interactions across every channel. Trusted by 350+ global clients, Chat360 enables businesses to automate workflows, qualify leads, drive conversions, and provide always-on support without adding operational complexity. From WhatsApp and web to social platforms, Chat360 delivers enterprise-grade engagement across every customer touchpoint. With Voice360, we extend that omnichannel promise to voice by deploying human-like AI voice agents that answer calls, resolve queries, and engage customers in 135+ languages, with cultural nuance and brand-aligned precision. The impact is measurable - 78% uplift in CSAT, 85% fewer escalations to human agents, with decrease in resolution time. As a trusted Meta Partner and Microsoft Partner, Chat360 is where intelligent automation meets real business growth. Sign up now- https://www.chat360.io/contact-us

chat360.io

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Experience

Customer Success Manager

Education

Institute of Management Development and Research (IMDR) ,Pune

Magadh University, Bodh Gaya

Instituto Cervantes de Nueva Delhi

Find verified contacts for anyone on LinkedIn