Pratap Ladhani

About Pratap Ladhani

I’m a Senior Director and Technical Customer Architect in Microsoft’s Copilot Agents and Platform Ecosystem (CAPE) team, focusing on Agent 365—the control plane for enterprise-grade AI agents. I work with strategic customers to turn AI and agents into durable business outcomes, not just pilots: higher productivity, better customer experiences, and safer, governed adoption at scale.Over 22+ years at Microsoft (10 in India, 12+ in Redmond), I’ve led engineering customer success, solution architecture, and consulting teams across Microsoft IT, Global Delivery, Services HQ, Power Platform, and now Business & Industry Copilots. My teams sit at the intersection of product engineering and customers—removing technical blockers, shaping product roadmaps with real-world feedback, and celebrating customer success through stories, events, and community.Earlier, I led the Power Platform Customer Advisory Team (Power CAT), helping customers adopt Power Apps, Power Automate, Power Pages, Dataverse, AI Builder, and Copilot Studio. Before that, I drove Windows 8 and modern apps initiatives, application compatibility factories, and internal line-of-business solutions.I’m a self-made software professional with a foundation in Mechanical Engineering and a Post Graduate Course in Indian Culture (Aryavrut), focused on philosophy and Indian culture. That blend of engineering, systems thinking, and human-centered philosophy shapes how I approach technology: as a tool for meaningful, scalable change in organizations and careers.Focus areas:• Engineering customer success & strategic customer programs• Technical customer architecture for AI agents and Agent 365• Power Platform & Copilot Studio adoption at scale• Customer advocacy, field feedback loops, and product incubation• Building and leading high-performing, customer-obsessed solution architect teamsIf you’re exploring how to operationalize AI agents, govern Agent 365, or scale low-code and Copilot scenarios across an enterprise, I’m always open to thoughtful conversations.

Experience

1. Senior Director Technical Customer Architect, Agent 365

   Microsoft

   Oct 2025 — Present · Redmond, WA, US

   Strategic Customer Architecture & AI Agents- Lead technical customer architecture for Agent 365, Microsoft’s control plane for enterprise‑grade AI agents, enabling organizations to operationalize the AI workforce safely and at scale- Partner with strategic global customers to design end‑to‑end agent architectures, integrating Agent 365 with enterprise identity, data, security, and application estates- Guide customers through the full lifecycle of AI agent adoption—from early exploration to governed, production‑grade deployment across business functions.Engineering Influence & Product Feedback Loop- Act as a bridge between customers and engineering, driving clarity on requirements, removing technical blockers, and shaping roadmap priorities for Agent 365 and Copilot‑based agent capabilities- Develop and publish best practices, reference architectures, and governance patterns for secure, compliant, enterprise‑ready AI agent deployments.Ecosystem & Industry Impact- Enable field, partners, and ISVs with guidance, patterns, and reusable assets to accelerate adoption of Agent 365 across industries- Represent customer voice across engineering, product, and leadership forums to ensure Agent 365 evolves as the foundation for the enterprise AI workforce.

Education

• Sharon English High School

  9th Grade / Standard, 9th Grade

  1978 — 1990

• JK Soni School, Jamnagar, Gujarat, India

  10th Standard - SSC

  1990 — 1991

• Sir Bhavsinhji Polytechnic Institute, Bhavnagar 649

  D.M.E., Mechanical Engineering

  1991 — 1994

• Tatvajnana Vidyapeeth

  PGCC (Aryavrut), Philosophy, Indian Culture

  1995 — 1997