Pratap Barik
- Role
- Senior Consultant at EY
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Pratap Barik
With 8+ years in IT, I specialize in DevOps, Site Reliability Engineering (SRE), and…
Experience
Senior Consultant
Sep 2021 — Present
Constant analysis, system monitoring, responding to customer queries and responding to critical/severe business problems within SLA.\\\\n Working and fixing critical issues using Unix commands and shell script.\\\\n Servers troubleshooting and applications troubleshooting\\\\n Working on Incidents and service request tickets.\\\\n Enhancing Unix Commands to make support work easier.\\\\n Scheduling and monitoring jobs.\\\\n Frame CI builds and deployment infrastructures and processes for end user projects.\\\\n Working in close proximity with Architecture, Development, Test, Security and Datacentre/IT Services teams.\\\\n Devising, instigating continual deployment process and suggesting the best practices to end user.\\\\n Creating pipeline, design and optimization: GIT, Subversion, for deployments.\\\\n Customized and finely tailored Jenkins to carry out the CI process.\\\\n Provide status report of tickets to manager.\\\\n Managing and monitoring workflow.\\\\n Interacting with DBA, L3 team to fix critical production issues.\\\\n Responsible for escalating issues to other teams and onsite team.\\\\n Working on application health check up on daily basis and Reporting: Preparing Weekly, Monthly, Quarterly and Ad-hoc reports as per the client requirement.\\\\n Application Management: Responsible for performing periodic checks of application to make sure that the application is up and running\\\\n Account Management: Managing user accounts by providing proper rights, roles and responsibilities as per the action performed by each individual\\\\n Incident Management: Handling customer reported issues, either by working on it or triaging it with the concerned teams\\\\n Change Management: Handling change requests through standard change management process as per ITIL policies\\\\n Queue Monitoring: Monitoring Email and Ticket queue to ensure SLAs are met according to client agreement.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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