Prasun Nag

Product Manager @ICICI Bank

Mumbai, IN

Managed business development for ICICI Bank’s Payment Gateway, driving merchant acquisition across multiple industry segments, with a strong focus on NTB customers.Handled end-to-end merchant onboarding — from application review, risk and compliance checks, and contract finalization to successful activation — ensuring a seamless merchant experience.Oversaw technical integration of the Payment Gateway by coordinating between merchants, their developers, and ICICI Bank’s integration team, arranging joint calls and resolving technical roadblocks.Acted as a central point of contact between internal teams (risk, compliance, operations, legal, and technology) and external stakeholders to ensure smooth onboarding and timely go-live.Guided merchants through integration requirements, referring to the PG Handbook to ensure compliance with security protocols, transaction processes, and feature usage.Designed and implemented process improvements to reduce turnaround time (TAT) for onboarding and integration, increasing operational efficiency.Conducted product training and demos for merchants and their technical teams, improving product adoption and transaction volumes.Monitored live merchant performance, proactively resolving transaction issues, disputes, and escalations to maintain high service quality.Ensured strict adherence to RBI guidelines, KYC/AML norms, and internal risk management policies during all onboarding and integration activities.Produced MIS reports and performance dashboards, providing senior management with insights on merchant acquisition, activation timelines, and transaction growth.Supported the launch of new PG features, aligning enhancements with merchant feedback and evolving market trends.

Bharati Vidyapeeth

Master of Business Administration - MBA

Rani Durgavati Vishwavidyalaya, Jabalpur

Bachelor of Commerce (B.Com.)