Prassana Rajah
Engagement Lead | Service Delivery Manager | ITIL | Strategic Leadership | Operations Oversight | IT Infrastructure & Managed Services | Customer centric
- Role
- Program Manager at Capgemini
- Location
- Grafton, MA, US
- LinkedIn followers
- 500 followers
About Prassana Rajah
Dedicated and results-oriented Service Delivery Manager with 18 years of experience in managing IT service delivery based on ITIL processes and ensuring highest level of customer satisfaction. With Proven track record of effectively leading cross-functional teams and implementing strategies to optimize service delivery by. Seeking to leverage my skills and expertise in a challenging role to drive operational excellence and exceed client expectations.
Experience
Program Manager
May 2025 — Present · US
Education
Cisco Networking Academy
CCNA
City and Guilds
Telecommunication and Electronics Certification
AXELOS
ITIL v3
Asia e University
Master's degree, Business Administration and Management, General
2014 — 2015
Skills
- Network Design
- Dhcp
- Vmware
- Hyper-V
- Virtualization
- Routers
- Servers
- Itil
- Wan
- Iis
- Vsphere
- System Administration
- IT Operations
- Disaster Recovery
- Dns
- Active Directory
- Windows Server
- Ccna
- Vmware Esx
- Citrix
- Data Center
- Network Security
- Microsoft Exchange
- IT Service Management
- Sccm
- Network Administration
- Microsoft Technologies
- Vmware Infrastructure
- San
- Networking
- Firewalls
- Vpn
- Cisco Technologies
- Red Hat Linux
- Domain Name System (Dns)
- Dynamic Host Configuration Protocol (Dhcp)
- Storage Area Networks
- Cluster
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