Prasoon Ganesh

About Prasoon Ganesh

I transform client relationships into revenue engines. Over 9 years in client engagement…

Experience

1. Senior Manager

   Quess Corp Limited

   Jun 2025 — Present · Bengaluru, IN

   As Senior Manager of Client Engagement in IT Staffing & Engineering at Quess Corp I am responsible for building and maintaining strong client relationships, managing client communication, and ensuring client satisfaction. Developed and executed strategic account plans, driving 25% increase in client acquisition and 7.2% upsell revenue growth across IT and engineering accounts.• Streamlined the business workflow of the delivery team by aligning all submissions with Unique IDs for better recognition and tracking, while optimizing demand flow for all AMs across Electronics and Mobility verticals. Enabled vertical heads and business unit heads to monitor end-to-end workflows via PowerBI dashboards.• Designed and implemented a business flow for the PO team to track all existing and incoming POs, empowering the UBR (Unbilled Revenue) team to proactively manage PO expirations. This reduced unbilled revenue from ₹20 Lakhs to ₹2.3 Lakhs.• Collaborated with the redeployment team to pre-utilize bench candidates by mapping them to ongoing or upcoming demands, achieving a ~35% reduction in bench resources.•Developed and executed strategic account plans, driving 25% increase in client acquisition and 7.2% upsell revenue growth across IT and engineering accounts.•Built and maintained long-term relationships with CXOs and senior decision-makers, strengthening client retention and satisfaction by 18%.•Managed the full client lifecycle—from lead generation, onboarding, and service delivery to contract renewals and PO management/retrieval—ensuring smooth client operations.•Led contract negotiations, securing profitable deals and boosting gross margins by 20%.•Oversaw project delivery and SLA compliance, ensuring 95%+ client satisfaction rates and timely execution.

Education

• Central Board of Secondary Education

  Completed my +2 from D.K.Carmel High School, PCM

  2009 — 2011

• Don Bosco Academy

  High School, ICSE

  1997 — 2009

• Visvesvaraya Technological University

  Bachelor’s Degree from RGIT, Computer Science Engineering

  2011 — 2015

Skills

• Css
• Lead Generation
• Research
• Sql
• Social Media
• Html
• C
• Programming
• Java
• Testing
• Negotiation
• Crm
• Microsoft Office
• Sales
• Customer Service
• Mysql
• Data Entry
• Data Analysis
• Inside Sales
• Oracle Sql Developer
• Microsoft Excel
• Powerpoint
• Market Research
• Business Development
• Leadership
• Public Speaking
• Customer Relationship Management (Crm)
• Management
• Javascript
• Cold Calling
• Microsoft Word
• Project Management
• Team Leadership
• Teamwork
• Team Management
• Marketing
• C++