Prashant Kumar

About Prashant Kumar

I start with why and lead through ambiguity. I’m passionate about simplification, high-quality execution and leadership. I’m a big picture thinker with attention to detail. I define, land and execute on key strategic priorities by focusing on planning and data-driven strategy, as well as by building partnerships with senior leaders while tackling fast-moving and complex scenarios. I\'m passionate about driving simplification and excellence in sales process efficiency/effectiveness. I engage with Sales, Ops, Engineering and Finance leadership, building and leading strategic initiatives and processes for Customer Experience & Success organization. I love to operate in lean, fast-paced, highly ambiguous environments to help create a vision and operationalize to scale quickly. I\'m a strategic thinker who loves to examine and analyze data to identify patterns and trends that represent significant business insights.I have 18 years of experience in computer software industry across multiple disciplines - Customer Experience & Success, Business and Sales Operations, Sales Excellence, Finance, Search advertising and Engineering. Highly skilled in Process Management, Business Intelligence Tools Development & Management, Insights, Reporting, and Business Analytics. I\'ve experience in planning and managing at both the strategic and operational level and in exhibiting sound business judgment and in influencing others. I’ve strong skills in communicating with leadership, proactively understanding unique business needs, assessing implications, delivering solutions that measures business performance, and identifying critical issues as well as new opportunities. I’m an authentic and trustworthy leader with demonstrated ability to successfully plan and execute complex initiatives.How stakeholders perceive me?• Customer focused• Empathetic• Mindful approach to the business• Drives strong business impact/quality results• Key stakeholder for managing overall ROB• Ability to connect the dots from different parts of the business and provide a holistic solution• Practices and utilizes proximity with stakeholders to understand and help solve for true pain points• Passionate and takes genuine interest in the business problem • Dedicated to follow through and drives to resolution• Willingness and mindset to constantly learn, understand and then dig for a solution• Committed to find solutions and to serve customers • Collaborates with inclusiveness across team members, both direct and broad• Flexibility and responsiveness, as demonstrated through several motions

Experience

1. Director of Global Customer Success Insights

   Microsoft

   Jun 2024 — Present · Redmond, WA, US

   Driving strategy and actionable insights, boosting field performance in sales, consumption, and usage across all solution areas for Microsoft Customer Experience & Success organization. Fostering operational excellence to elevate the customer journey and achieve strategic business outcomes.

Education

• University of Washington - Michael G. Foster School of Business

  Master of Business Administration - MBA (with HONORS)

Skills

• Powerpivot
• Data Warehousing
• Program Management
• Cubes
• Project Management
• C#
• Power Query
• Integration Services
• Data Marts
• Agile Project Management
• Azure ML
• Ssis
• Power Bi
• Predictive Analytics
• Data Science
• Software Development
• Scrum
• Machine Learning
• Business Investment Funding
• Pre-Sales
• T-Sql
• Reporting Services
• Microsoft Azure
• Microsoft Office
• Data Mining
• Requirements Analysis
• Sdlc
• Partner Business
• Business Intelligence
• Analysis Services
• Power View
• Databases
• Team Foundation Server
• Microsoft Office Sharepoint Server
• Business Analysis
• Ssas
• R
• Sharepoint Online (Office 365)
• Data Analysis
• Microsoft Excel