Prashant Gupta

About Prashant Gupta

A seasoned Automation Leader with 12+ years of progressive experience, I specialize in driving large-scale automation transformations across Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Agentic Process Automation (APA), Agentic AI, and Generative AI (GenAI) ecosystems. I have a proven record of building and scaling high-performing Automation Centres of Excellence (CoEs) and delivering strategic automation solutions that enhance operational efficiency, reduce costs, and create measurable business impact across BFSI and enterprise domains.Currently serving as Assistant Vice President – Intelligent Automation at IDFC FIRST Bank, I lead the end-to-end automation lifecycle, including strategy formulation, planning, implementation, hyper-care, and 24×7 production support. My role spans platform and infrastructure governance, DR/HA setup, automation roadmap design, and multi-vendor management, ensuring robust, scalable, and future-ready automation ecosystems. Leading a 20+ member team across multiple shifts, I ensure seamless operational continuity, proactive incident management, and RCA-driven process improvements to minimize downtime and boost performance.In my previous role at Datamatics Global Services Ltd, I played a pivotal role in the research, development, and quality assurance of proprietary automation products like TruBot and TruCap+. I also managed global product support operations, pre-sales engagements, and customer success initiatives, helping enterprise clients adopt and scale automation successfully. These efforts contributed to positioning these products as competitive solutions adopted across diverse industries.My early career with Accenture and Capgemini gave me a strong foundation in Quality Assurance, Automation Testing, and CI/CD integration, equipping me with the technical depth and managerial skills needed to lead complex automation projects. Over the years, I have consistently delivered end-to-end project and program management, ensuring on-time delivery of quality-driven automation initiatives while mentoring high-performing teams and fostering a culture of collaboration and innovation.Core Competencies: • Automation Strategy & CoE Management • Multi-Platform Expertise – Skilled in Automation Anywhere, UiPath, Microsoft Power Automate, Automation Edge, and TruBot, along with IDP tools like TruCap+, Document Understanding (DU), and DocEdge. • Advanced AI Adoption • Stakeholder & Vendor Management • Operational Governance • Agile & Quality-Driven Delivery

Experience

1. AVP - Intelligent Automation

   IDFC FIRST Bank

   Nov 2024 — Present · Mumbai, IN

   End-to-End Automation Delivery & Support: Spearheaded full-cycle RPAimplementations across platforms like UiPath, Microsoft Power Automate,Automation Anywhere and Automation Edge, including planning, deployment,Hyper-Care, and 24/7 production support.• Platform & Infrastructure Management: Oversaw infrastructure, platformupgrades, and DR/HA setups across UAT, DEV, and PROD environments, ensuringhigh availability and seamless integration of new features for development teams.• Cross-Vendor & Multi-Platform Governance: Managed relationships withmultiple automation vendors, ensuring alignment with business goals and timelydelivery of automation capabilities.• Leadership & Shift Operations: Directed a team of 20+ across multiple shifts,maintaining high performance and operational continuity in mission-criticalenvironments.• Automation Strategy & Roadmap: Defined and executed automation strategy,identifying high impact use cases, prioritizing initiatives, and building a scalableroadmap aligned with organizational objectives.• Stakeholder Engagement & Collaboration: Partnered with business units,engineering teams, and project managers to translate business needs intoautomation solutions, ensuring smooth adoption and integration.• Monitoring, RCA & Continuous Improvement: Established performance metricsand led RCA initiatives to proactively resolve issues, optimize bot performance,and enhance system stability.• Training & Knowledge Transfer: Conducted regular onboarding, training, and KT sessions for developers, tech leads, and solution architects to foster automation best practices.• Quality Assurance & Standardization: Implemented QA frameworks and standardised automation processes to ensure reliability, scalability, and compliance across automation workflows

Education

• University of Mumbai

  Bachelor of Science (BSc), Information Technology

  2010 — 2013

• St. Xavier's High School

  SSC, Science and IT

  1995 — 2008

• Jaipur National University

  Master of Computer Applications (MCA), Information Technology

  2014 — 2016

Skills

• Manual Test Execution
• Quality Assurance
• Selenium
• Agile Methodologies
• Test Automation
• Sql
• Hp Quality Center
• Accessibility Testing
• Testing
• Software Development Life Cycle (Sdlc)
• Sdlc
• Javascript
• Integration
• Manual Testing
• Jira
• Html
• Java
• Selenium Webdriver
• Requirements Analysis
• Regression Testing
• Worksoft Certify
• Static Testing
• Test Cases
• Functional Testing
• Usability Testing
• Accessibility Testing