Prashita Roy Gour

Customer Service Representative @Thomas Cook India Limited

Delhi, IN

my role at Thomas Cook India Limited, I served as a cashier and card loader, handling financial transactions and loading currency onto cards for customers. Additionally, I took on responsibilities as a coordinator in the foreign exchange department, likely involved in managing currency exchanges and ensuring smooth operations within the department.My work wasManaging daily cash transactions efficiently and accurately.Handling the loading and unloading of prepaid travel cards.Ensuring all cash-related documentation is correctly maintained.Providing excellent customer service by addressing customer queries related to cash transactions and card services.Coordinating the foreign exchange operations within the department.Assisting clients with currency exchange, providing them with the best possible rates.Keeping abreast of market trends to offer informed advice on currency purchases.Collaborating with team members to streamline processes and improve customer service.Ensuring compliance with regulatory requirements and company policies.

Prestige Institute of Management, Gwalior

Bachelor of Commerce - BCom(hons)