Prashantt Singh
Strategic CX Leader | Growth, Revenue & Innovation | Transforming strategy into impact | Driving growth through people, AI-Powered Customer Journeys.
- Role
- Deputy General Manager at House Of Abhinandan Lodha
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prashantt Singh
Business leader with 18+ years of experience across Customer Experience, Digital…
Experience
Deputy General Manager
Apr 2025 — Present · Gurugram, IN
Lead Pre-Sales Strategy & Conversion Excellence: Champion the Pre-Sales function by architecting data-driven, consultative engagement models that elevate customer trust, accelerate qualified lead conversions, and fuel sustainable business growth.• Strategic Pre-Sales Leadership & Conversion: Excellence Drive qualified lead conversions through consultative selling, customer-centric engagement, and AIpowered lead scoring strategies, ensuring alignment with corporate growth objectives.• Cross-Functional Collaboration & Customer Journey Optimization: Collaborate with Marketing, Sales, and Product teams to design and refine omnichannel customer journeys, leveraging insights for campaign effectiveness, targeting, and messaging precision.• Team Building, Coaching & Performance Elevation: Build, lead, and mentor high-performing Pre-Sales teams across multiple call centers, fostering a culture of innovation, customer-first mindset, and continuous learning.• Data-Driven Sales Enablement & CRM Excellence Champion: CRM adoption, ensuring data accuracy, hygiene, and actionable reporting; support creation of dynamic sales enablement tools, playbooks, and scripts for superior first-touch impact.
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