Prashant Singh
25K | Customer Success | B2B Enterprise | SAAS | US EMEA | Cloud Tech| HR Tech
- Role
- Head of Client Success at Nworx
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Prashant Singh
Customer Success | B2B | Enterprise SAAS | My passion is building and running effective organizations; focused on growing people, implementing effective processes & leveraging systems to measure & monitor the right! Have a demonstrated history of elevating customer lifetime value for enterprise B2B SAAS solutions. Understanding and deconstructing the core business objectives of the decision-makers and simplifying our offerings and solutions is the mantra, I drive my drive customers\' success, retention, expansion, and NPS by my technical and non-technical team members. Ensuring Product Adoption and consumption by leveraging analytics and health metrics Team management exp since 20•••00+ team members • Customer Success || Consulting || Program/ Project Management • Customer Success Strategy and Operations • SaaS and Service Businesses || Account Management || SAAS Renewals • Developing and deploying Policies/Procedures/Processes /Metrics • New Product Introduction Managing and leading the processes for continuous improvement of the customer experience. Focusing on driving performance to achieve defined operational metrics and Key Performance Indicators (KPIs).
Experience
Head of Client Success
Mar 2023 — Present · Bengaluru, IN
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