Prashant Shewale
Global Customer Support, Support as core strategic function
- Role
- Sr Director Global Support Operations at Infor
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prashant Shewale
Specialties: Managerial- Proven ability to deliver consistently high levels of Customer Satisfaction in enterprise software product support through motivated organization and strong focus on operational excellence - Successfully managed multi-cultural diverse global teams and delivered on organizational objectives - Innovation never stops- Always questioned the status-quo and innovated on processes through key team players- Excellent interpersonal skills, effective presentation skills - Organization-wide networking to improve communication efficiencyTechnical:I always work to- Imbibe new trends in the way technology is consumed by businesses & people - Learn evolving trends in technology, service, documentation & product support delivery Technical aspects of my latest work experience - Cloud computing/ SaaS/ Mobile applications - Amazon Web Services - their various offerings - Various Operating Systems ( Linux, Windows, Apple OS), Data servers ( Oracle, SQL server, Informix); Application Servers; Enterprise Software ( SAP, Oracle eBusiness Suite, Infor LN) and other allied business software
Experience
Sr Director Global Support Operations
Jan 2026 — Present · Hyderabad, IN
Education
COEP Technological University
B.E., Civil Engineering (Environmental Engg, Construction, Structural design, Applied Mechanics)
1992 — 1996
Indian Institute of Management Bangalore
EGMP, Executive General Management
2007 — 2008
Birla Institute of Technology and Science, Pilani
M. S., Software Systems
2002 — 2003
Skills
- Enterprise Software
- Leadership
- Team Leadership
- Erp
- Training
- Software Project Management
- Performance Management
- Crm
- Management
- Team Building
- Consulting
- Solution Architecture
- Oracle
- Requirements Analysis
- Cloud Computing
- Team Management
- Business Intelligence
- Process Improvement
- Analysis
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