Prashant Shetty
AVP/Program Manager Sales (Tele / Inside Sales & Customer Service) | Call Center Management (Banking & Life & General Insurance)
- Role
- Assistant Vice President at YES BANK
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Prashant Shetty
I am a self-driven individual who views challenges as opportunities to learn and excel. As the best front-line executor in strategy implementation, I bring over 20 years of experience in Contact Center Management and expertise in tele sales in banking and insurance domain. My career has been dedicated to driving sales growth, leading high-performing teams, and delivering exceptional customer experiences. My expertise lies in Contact Center management, tele sales, and customer service, with a strong focus on life and general insurance. I am passionate about using my skills to drive business results, foster collaborative teams, and make a significant impact in the BFSI industry. My experience spans across Call Center Management, Inside Sales, Tele Sales, Virtual Sales, Branch Sales, Banking Sales, Channel Partner Relationship Management, Key Account Sales, New Business Acquisition, Cross-Sell, Process Migration & Management, and Quality Call Management. Additionally, I excel in Client Servicing & Account Management in Banking, Insurance, and BPO sectors, both domestic and international. My leadership encompasses all aspects of customer Contact Center management, including hiring, designing domain-specific appraisal systems, data management and analysis, and program management to enhance business predictability and team performance.\" Life and General insurance Tele Sales, Inbound, Business Banking, Sales & Marketing, Channel Partnerships, Operations Management, Affinity Partner, Bancassurance, Call Center Management & Key Account Management, New Business Acquisition, Cross-Sell, Intelenet Global Services, Transworld InfoTech & Wipro Spectramind Services. CEO Excellence Award (Yes Bank) 20•••••12 Best Vendor Call Center – 3 times (HDFC Life)-20••••12 Recognized by BCG as a Best Call Center across PAN India Outbound Diallers and Recording Applications – Davox, E-Pro, Strata Soft, Techinfo, Recording Manager and Nice Recording Applications COPC Certification & PSP Training Effective Leadership & Managerial Skills – Certified as a TL
Experience
Assistant Vice President
Aug 2021 — Present · IN
AVP - Program Manager
Education
Mumbai University Mumbai
Bachelor of Commerce (B.Com.)
2007 — 2008
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