Prashant Shah
Assistant Vice President and Lead - Mortgage Operations at HSBC l Sustainability Enthusiast
- Role
- Assistant Vice President Ans Site Lead - Mortgage Operations at HSBC
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prashant Shah
A competent Banking and Financial Services Operations professional with 25+ years of experience with reputed organisations in setting-up, managing and overseeing overall Operations of large teams• Experienced in domains like Funds Administration, Mortgage Service Operations, Contact Centre/Knowledge desk operations, Financial content operations and Retail operations • Currently working as Assistant Vice President & Lead, India & HK Mortgage Operations, Mortgage Business Services, HSBC (HDPI) Hyderabad• Onshore working experience with HSBC Securities Services in Scotland to support Client Onboarding projects, Change projects and Process streamlining initiatives • An enterprising leader with the ability to train and motivate cross-cultural teams in optimizing their performance levels to meet business and personal career goals
Experience
Assistant Vice President Ans Site Lead - Mortgage Operations
Apr 2017 — Present · Kolkata, IN
In my current role, I Lead the Kolkata Mortgage Operations which is a 200+ strong workforce servicing 5 Countries (Australia, India, UAE, UK & Canada) and providing a 24x7 coverage. It is a Centre of Excellence delivering end-to-end mortgage processing including voice/Helpdesk support to Customers, Frontline and third parties.
Education
Osmania University
Bachelor of Commerce, Advanced Accountancy, Cost Accounts, Income Tax
1989 — 1992
SYMBIOSIS INTERNATIONAL UNIVERSITY
PGDMM, Marketing Management
1992 — 1994
Skills
- Bpo
- Service Delivery
- Business Analysis
- Transition Management
- Banking
- Risk Management
- Team Management
- Finance
- Relationship Management
- Operations Management
- Outsourcing
- Vendor Management
- Process Improvement
- Offshoring
- Business Process Improvement
- Mis
- Leadership
- Performance Management
- Crm
- Management
- Call Centers
- Call Center
- Financial Risk
- Change Management
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