Prashant Pandey
Operations Analyst experienced in workflow management, KPI & SLA tracking, and process optimization. Skilled in SQL, Excel, basic Python, and ERP to analyze data, reduce TAT, and improve operational efficiency.
- Role
- Operation Analyst at Foster Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prashant Pandey
Graduating from Great Lakes Institute of Management with a PGP in Data Science Engineering and a background in Accounting and Finance from Chandigarh University, my journey has led me to Unified Mentor as a Data Science Intern. Here, I apply my analytical acumen in data analysis to real-world problems. My tenure at Afame Technologies honed my skills in HR Data Analysis and predictive modeling, while my role as a Brand Ambassador enhanced my promotional expertise. With a foundation in digital marketing, certified by Google, I am committed to leveraging data to drive strategic decisions and foster innovation within the tech industry.
Experience
Operation Analyst
Jun 2024 — Present
Achievements/Tasks* Managed daily operational workflows supporting 300+cases/transactions per day, allocating tasks andresolving bottlenecks to ensure seamless execution.* Retrieved operational data using SQL queries to prepareperformance reports, reducing reporting turnaroundtime by 25%.* Tracked KPIs including productivity, SLA adherence, andturnaround time (TAT), contributing to a 15–20%reduction in process delays.* Conducted root cause analysis to address recurringoperational issues and improve workflow eciency.* Supported automation initiatives, reducing manualreporting eort by 30% and improving operationaleciency.* Prepared performance dashboards and sharedoperational insights with management to support data-driven decision-making.
Education
CHANDIGARH UNIVERSITY
bcom hons, Accounting and Finance
2018 — 2022
Great Lakes Institute of Management
PGP-Data Science Engineering , Data Science Engineering
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