Prashant Kumar Karn
WFM Analyst at Avantive Solutions
- Role
- Real Time Analyst at Avantive Solutions
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Real Time Analyst
May 2024 — Present · Noida, IN
As a Real-Time Analyst at Avantive Solutions, I\'m responsible for Monitoring real-time call queues and auxiliary statuses of offshore associates to ensure smooth operations.•My role focuses on managing multiple campaigns to optimize call flow, enhance productivity, and drive sales growth.•Analyze real-time performance metrics, identify trends, and provide actionable insights for workforce efficiency.•Collaborate with teams to address operational challenges and implement process improvements.•Develop and maintain reports and dashboards to support data-driven decision-making.
Education
ARSD
Bachelor of Arts - BA
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