Prashanth MacHalef
Technical Support Engineer III at Sumologic | SIEM SOAR CLOUD | UEBA
- Role
- Technical Support Engineer Iii at Sumo Logic
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prashanth MacHalef
I hold a Bachelor’s degree in Computer Applications and have experience working in both Linux and Windows environments. Currently, I work as a Cloud Support Engineer in a SIEM company, where I focus on onboarding customers, assisting them with security implementations, and ensuring their cybersecurity posture is strong. I also have hands-on experience in network security, cloud infrastructure, and threat detection, which has strengthened my ability to assess and mitigate risks in diverse IT environments.previously I have worked in hosting company as technical support Engineer where i supported customers with basic technical support for current and past software releases.Assisted clients with general support for hardware, peripherals, network connections, and external software, server-based troubleshooting.Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support. Web services, Databases, Control panel, Operating systems Website CMS, Monitoring tools, Clou DocumentationCMS like WordPress core, plugins, and theme updates. Management of MySQL database using PhpMyAdmin Installation of various web applications on servers. Installation and configuration of security firewalls. Configuration of server monitoring tool NagiosCpanel/WHM administration and support Managing the load on the server.
Experience
Technical Support Engineer Iii
Feb 2026 — Present · IN
Focusing on cloud-native monitoring and helping businesses manage their data at Sumo Logic
Education
St. Aloysius (Deemed to be University)
bachelor's of computer application, Computer Science
2017 — 2020
Texas McCombs School of Business
Post Graduate Program in Data Science and Business Analytics
Nitte Education Trust
pre-university, Computer Science
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