Prashanth Bhaskar
Customer Success Leader | Scaling Enterprise SaaS Adoption, Retention & High-Performing Teams
- Role
- Manager Account Management at Akamai Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prashanth Bhaskar
Customer Success leader with 17+ years of experience across enterprise SaaS and IT environments. I currently lead an Account Management and Customer Success team at Akamai, supporting enterprise technology and media customers in the US market.My team focuses on post-sale customer success, including customer lifecycle management, adoption and engagement health, executive escalations, renewal readiness, and close coordination with Sales, Product, Engineering, and Support teams. I’ve led teams through complex customer situations while maintaining consistency in execution and overall customer experience.I have experience in building structured operating models for Customer Success, including customer health frameworks, executive QBRs, and metrics-driven engagement. I also work on improving efficiency through automation and better data visibility, helping teams operate proactively rather than reactively.I’m drawn to roles that combine hands-on execution with people leadership, where customer advocacy, operational discipline, and long-term value creation are core to the work.
Experience
Manager Account Management
Apr 2022 — Present · Bengaluru, IN
Lead a 14-member account management team supporting high-tech and media enterprise clients in the US market.• Drove product adoption and feature engagement, aligning efforts to quarterly OKRs and customer health metrics.• Spearheaded automation of reporting and billing processes, eliminating hundreds of manual hours and saving multiple FTEs. • Partnered with Sales, Order Management, Engineering, and Professional Services teams to deliver seamless customer experience and consistent CSAT scores.• Guided teams in managing executive QBRs, complex customer escalations, and Voice of Customer programs, influencing adoption, retention health, and long-term ARR outcomes.
Education
ICFAI University
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
2010 — 2012
Bangalore University
Bachelor of Commerce (B.Com.), Finance, General
2005 — 2008
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