Prashanth V
Specialist in Chargebacks | Issuing and Acquiring Reconciliations | Card operations Life cycle | Financial Controlling, Accounting | Operations | Supply chain | Business Analysis | Agile |
- Role
- Card Operations Analyst at Solaris SE
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Prashanth V
With a robust background in financial controlling and accounting, my tenure at Solaris…
Experience
Card Operations Analyst
Jul 2025 — Present · Chennai, IN
Handled chargebacks, disputes, and retrieval requests, ensuring all cases were processed within timelines set by Visa, MasterCard, and internal SLAs.• Collected and reviewed supporting documents from internal systems and merchants to resolve disputes accurately.• Worked closely with issuing and acquiring banks, customers, and merchants to resolve complex and high-value chargeback cases.• Helped reduce chargeback ratios by identifying recurring issues and addressing root causes.• Set team goals and tracked performance metrics such as win rate and chargeback ratio.• Collaborated with Risk, Compliance, Legal, and Customer Support teams to ensure smooth dispute resolution and policy compliance.• Created regular reports on chargeback trends, fraud patterns, and root cause analysis for management.• Led efforts to improve and automate the chargeback process to reduce manual work and increase efficiency.• Guided and supported junior analysts through training and process walkthroughs.• Developed and updated workflows, SOPs, and training materials to improve team performance.• Used platforms like Zendesk, Visa Online, MasterCard Connect, and Snowflake to process refunds and manage disputes on time.
Education
Sairam engineering college
Master of Business Administration (MBA)
2011 — 2013
PMS Matriculation Hr sec school
Computer Science
Vels College Of Science
Bachelor's degree
2008 — 2011
Skills
- Microsoft Word
- Telecommunications
- Competitive Analysis
- Vendor Management
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Team Building
- Management
- Sales Management
- Marketing
- Microsoft Office
- Sales
- English
- Team Management
- Customer Service
- Business Development
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