Prashanth Reddy Gajjala

About Prashanth Reddy Gajjala

Experienced System Administrator with a demonstrated history of working in the information technology and services industry. Skilled in Computer Repair, Hardware Engineering, Backup & Recovery Systems, and Networking. Administrator of MS Servers (User Account Management), Office/Microsoft 365, Exchange 2016/Online. Administration and support of Microsoft Exchange On-Premise and Office 365.

Experience

1. Isu Associate Administrator

   TTEC

   Sep 2021 — Present · Hyderabad, IN

   Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc.• Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported.• Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, Careerpoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc.• Conduct regression testing and UATs.• Conduct project and initiatives assigned to ISU Provisioning• Conduct internal trainings.• Assist Team Lead on administrative tasks.• Write/Extract management reports.• Will be assigned as “On-Call” staff during weekends and holidays• Creating business Power Point and video presentation from time to time• Perform tasks and projects with minimal supervision.• Creating/Updating documentations like SOPs; Job Aids, FAQs, etc.

Education

• Aurora's Scientific Technological And Research Academy

  Master of Technology (M.Tech.), power system control and automation

  2014 — 2016

• Siddhartha Institute of Engginering and Technology

  Bachelor of Technology (BTech), Electrical and Electronics Engineering

  2010 — 2014