Prashanth Kumar K

About Prashanth Kumar K

I am a Customer Experience Operations and Program Management leader with over 20 years of experience driving enterprise delivery, operational governance, and customer lifecycle excellence across SaaS and B2B environments.My leadership focus is on building metrics-driven operating models that align execution with revenue performance, cost discipline, and customer outcomes. I have led cross-functional teams across Customer Success, Deployment, Engineering, and Business Development, ensuring scalable onboarding, structured delivery, and strong stakeholder alignment at the enterprise level.In my current mandate, I lead Customer Experience Operations with ownership of metrics governance, reporting strategy, and operational visibility across the full customer lifecycle. I design KPI frameworks that provide leadership clarity into ARR performance, deployment efficiency, resource utilization, margin alignment, and customer health indicators. My work strengthens execution accountability and enables data-backed strategic decisions.Previously, I directed multimillion-dollar program portfolios in enterprise cybersecurity implementations, establishing PMO governance frameworks and improving delivery predictability, financial oversight, and operational efficiency.Key Achievements:# Managed ARR exceeding $1M in Cybersecurity and $1.5M in the Employee Transport domain.# Oversaw internal program portfolios exceeding $8M across multiple regions.# Led 200+ enterprise deployments using structured PPM methodologies.# Established PMO frameworks that improved delivery accuracy and execution governance.# Enhanced customer engagement metrics, driving measurable improvements in CSAT and NPS.# Elevated CX operations through centralized reporting, KPI standardization, and executive dashboard visibility.

Experience

1. Customer Experience Operations Manager

   ColorTokens Inc.

   Jan 2026 — Present · Bengaluru, IN

   In this role, I lead Customer Experience Operations with a focus on metrics-driven execution and operational transparency across the CX organization. I am responsible for building and standardizing reporting frameworks that provide reliable, real-time visibility into onboarding, deployment efficiency, customer health, revenue performance, and cost management.My work involves consolidating fragmented customer success data across multiple systems into a unified reporting structure, enabling leadership to make data-backed decisions on resource planning, margin optimization, and service delivery improvements. I partner closely with CX leadership to strengthen execution discipline, track cross-functional action items, and ensure accountability across strategic initiatives.This transition expands my earlier program management responsibilities into a broader operational mandate, where the emphasis is on governance, measurement, and continuous improvement across the full customer lifecycle.

Education

• Osmania University

  Bachelor of Science (B.Sc.), Mathematics Statistics and Computer Science

  1997 — 2000

• Osmania University

  Master of Science in Computers (M.S.Cs.), Computer Science

  2000 — 2002

Skills

• Management
• Budgets
• Vendor Management
• Microsoft Office
• Sales
• Sql
• Sas Base
• Financial Analysis
• Vba
• Project Planning
• Business Analysis
• Team Management
• Microsoft Excel
• Market Research
• Wps
• Analysis