Prashanth Krishnamurthy
CX Architect|Technology Leader|International Achievers’ Award Winner|Titan Platinum Award Winner | Globee Gold Award Winner
- Role
- Senior Solutions Architect at Amazon Web Services (AWS)
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Prashanth Krishnamurthy
CX Architect/Technology Leader with experience in large scale contact center solution architecture, design, development, deployment and management/maintenance, delivering seamless connected experience with omni-channel solutions. Experience with Genesys Engage/Multicloud CX, Genesys Cloud (Pure Cloud), Amazon Connect CCaaS products.Expertise on IVR/VRU/CTI/Routing/Multi-Channel related development, maintenance & support. Voice biometrics with Nuance and Pindrop. Messaging integration with LivePerson and IBM Watson.Experience with various CTI Platforms Genesys Engage/Multi cloud CX, Cisco ICM, Avaya, Aspect etc.Specialties: Genesys Framework, SIP, Oracle, MS-SQL, Cassandra, IRD, GVP/Studio/Edify/Composer, CCP, CCA/Datamart, ICON, Infomart/GCXI, GI2, Virtual Hold, Inova, Nice/Verint Recording platforms, Avaya, Aspect, Siemens & Nortel switches, SBC Integration(oracle acme, sonus, audiocodes), E911 with Redsky, WFO Products, Siebel/Pega/Salesforce CRM Integration etc.Genesys Cloud Certified AssociateGenesys Cloud Certified Professional - Contact Center AdministrationGenesys Cloud Certified Professional - ImplementationGenesys Cloud Certified Professional - Reporting and AnalyticsGenesys Certified Professional - System Consultant Inbound VoiceGenesys Certified Professional - Developer Inbound VoiceMulesoft certified - Integration & API AssociateSAFe CertifiedAWS Certified Solutions Architect.
Experience
Senior Solutions Architect
Nov 2021 — Present
Driving innovation and excellence in customer experience solutions by leveraging AWS technologies and generative AI. Key contributions include:Designed and implemented top-tier customer experience platforms integrated with Amazon Connect and generative AI, delivering seamless omni-channel engagement.Managed a portfolio of 15+ partner solutions, driving double digit percentage of revenue growth and reducing operational costs annually through optimized AWS deployments.Authored technical blogs/workshops/open source samples etc, conducted workshops, and presented at industry events like AWS re:Invent, showcasing expertise in CX technologies.Partnered with AWS business development and professional services teams to assist partners and customers with enablement and solution delivery.Built solutions leveraging AI and automation to enhance customer and agent experiences while streamlining operations.Developed go-to-market plans for Amazon Connect services, enabling widespread adoption and driving business growth.
Education
Anna University Chennai
BE, Electrical & Electronics Engineering
Skills
- Sip
- Genesys Framework
- Avaya
- Cti
- Javaserver Pages (Jsp)
- Sql Server Management Studio
- Soapui
- Avaya Communication Manager
- Call Centers
- Siebel
- Unix Shell Scripting
- Technology Solution Delivery
- Virtual Hold Technology
- C#
- Voice Mail
- Java
- Avaya Asa
- Project Management
- Telephony
- Vui Design
- Workforce Management
- Voice Technology
- Genesys Sdk
- Nice Ntr
- Oracle
- Requirements Analysis
- Ivr
- Nortel
- Avaya Technologies
- Asp.net
- User Interface Design
- Acd
- Telecommunications
- Call Routing
- Aspect Acd
- Sdlc
- Gvp
- Vendor Management
- Software Project Management
- Javascript
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