Prashanth Komakula
Interested Talent acquisition | HR Manager | HR Operations | HR Recruiter | HR Executive | Onboarding specialist | Managing employee performance | HR Data analyst |
- Role
- Account Associate at VXI Global Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prashanth Komakula
I am a MBA (Human Resource) post graduate with a strong interest in building a career in HR department, particularly in areas such as Talent Acquisition, Recruitment, and HR Operations etc, Currently, I work as an Account Associate (Chat Support) at VXI Global Solutions, where I am gaining valuable exposure to corporate culture and management processes. My role involves understanding customer behavior, delivering effective and empathetic resolutions, and ensuring customer satisfaction while adhering to organizational policies. I have developed strong skills in communication, problem-solving, and case escalation to higher authorities when necessary. I am eager to leverage my interpersonal skills, business understanding, and HR knowledge to contribute effectively to a dynamic HR team\"
Experience
Account Associate
Jan 2025 — Present · Hyderabad, IN
Joined on 27th January 2025Handling customer queries through live chat and email with professionalism and empathy.Providing accurate and timely information regarding products, services, and policies.Resolving customer issues by coordinating with internal departments and escalating when necessary.Maintaining detailed and accurate records of customer interactions in CRM tools.Ensured quick turnaround times while maintaining high customer satisfaction scores.Adhered to company policies, service-level agreements (SLAs), and quality standards.
Education
Vaagdevi College of Engineering
Master of Business Administration - MBA
2022 — 2024
Vaagdevi Degree and PG College, Hanamkonda
Bachelor of Business Administration - BBA
2019 — 2022
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