Prashanth K Gowd

Experience

1. Associate Consultant - E3 1

   HCLTech

   Jun 2024 — Present · Bengaluru, IN

   Client - BroadcomManaged end-to-end site operations, including IT hardware, software, printers, meeting rooms, and AV systems, while overseeing complete onboarding and offboarding processes.Proficient in managing AirWatch MDM (Workspace ONE) enrollment and troubleshooting for Windows devices (OOBE) and Apple devices (DEP).Transition & Migration support of applications of VMware to Broadcom.One drive to Box, O365 to G-Suite, HN+ to Wolken & WS1 tenant migration support and troubleshooting.As part of my transition, ensured a smooth handover of tasks and responsibilities including the projects/IT infra and the progress so far, Client/Vendor Communications, primary contact for any follow-ups, Reports and Documentation.Manage, research and resolve complex end-user escalation incidents ensuring timely issue resolution and user satisfaction.Site movement and de-commission as per the organization requirement.Diagnose, troubleshoot and resolve system issues and/or respond to outages.Handled resale and e-waste management activities for unused hardware, including inventory assessment, vendor coordination, and disposal compliance. Ensured proper documentation, secure data erasure, and adherence to environmental regulations while optimizing recovery value through resale opportunities.Assisting the end-user in all hardware, software, network and internet-related issues & Quote negotiation between different vendors based on the customization required.