Prashanth B T

About Prashanth B T

My core competencies, Customer Experience Management, TQM, Strategic Initiatives, ISO QMS & SMS audit Management developed over 18 years of professional life.CXM & project Management expertise to handle large and diverse projects – BFSI, Ecommerce, Social media, DTH, Sales, Collections, Content moderation & Telecom vertical.Design, Deploy and continuously improve the Transaction Quality Monitoring program and measurement system for the project.Customer demands are changing, the strongest driver of customer satisfaction continues to be issue resolution (Source: 2020 CXMB series – COPC). Leading the change by understanding current customer journeys & evolve with strategy, improve efficiency, and build business resilience with ways to enhance digital customer service in Quality & CX.I am a Registered Coordinator for COPC, a trained auditor on ISO 9001:2015 & ISO from ISOQAR and Black Belt trained.#ReimagineQA#Inspire#Imagine#Innovate

Experience

1. Associate Director

   Accenture in India

   Jun 2025 — Present · IN

Education

• St.Joseph Boys High School

  SSLC

  1987 — 1997

• Sri Visweswaraiah Institute of Technology & Science

  Bachelor of Science - BS, Mathematics and Computer Science

  2000 — 2004

Skills

• Statistical Data Analysis
• Copc
• Business Process Improvement
• Resource Allocation
• Data Analysis
• Six Sigma
• Transaction Monitoring
• Resource Management
• Customer Service
• Performance Improvement
• Process Improvement
• Operational Excellence
• Process Design
• Continuous Process Improvement Initiatives
• Manage Client Relationships
• Csat
• Process Transitioning
• Process Excellence
• Quality Management
• Business Process Design
• Call Quality
• Performance Management