Prashanth Ambadi

About Prashanth Ambadi

I\'m working as Sales Executives, Front office Executive Learn to Lot of Things

Experience

1. Service Advisor

   Rajdeep Automotives Private Limited

   Jul 2025 — Present · Hyderabad, IN

   The service advisor in a three-wheeler service center is the key point of contact for customers and a crucial link to the technical team. They are responsible for ensuring customer satisfaction by effectively managing the entire service experience, from initial inquiry to vehicle delivery. Key responsibilities:Customer Interaction: Greet customers, understand their concerns, document service needs, and provide clear explanations of repairs and maintenance requirements.Technical Liaison: Act as an intermediary between customers and technicians, translating technical jargon into easily understandable terms for customers and communicating repair instructions clearly to technicians.Service Recommendations and Estimates: Identify and recommend necessary services or maintenance based on the vehicle\'s needs, explain the benefits, provide accurate cost estimates and timelines, and obtain customer approval before proceeding with work.Coordination and Workflow Management: Schedule appointments, manage the workflow of the service center, assign tasks to technicians, and coordinate with the parts department to ensure timely availability of necessary components.Customer Updates and Satisfaction: Keep customers informed throughout the repair process, explaining the work done and costs incurred, resolving customer complaints promptly, and ensuring their satisfaction upon completion.Documentation and Administration: Maintain accurate customer records, logging service information, processing payments, and handling administrative tasks such as invoicing and follow-up calls.

Education

• Dr. B.R. Ambedkar Open University (డా. బీ.ఆర్. అంబేద్కర్ సార్వత్రిక విశ్వవిద్యాలయం)

  Bachelor of Arts - BA