Prashant Bhalerao

About Prashant Bhalerao

Global Delivery & Transformation Leader with 25+ years driving $60M+ P&L at Wipro…

Experience

1. General Manager & Delivery Head - India & Sea, Cis

   Wipro

   Jan 2025 — Present · Mumbai, IN

   Descriptions:As General Manager & Delivery Head for India & SEA at Wipro, I lead BFSI vertical service delivery, managing end-to-end Infrastructure & Application services across diverse IT environments. I ensure business value through operational efficiencies and enhanced customer satisfaction.Achievements:Lead BFSI service delivery across India/SEA with $60+M P&L ownership, driving margin improvement, KPI governance, and enterprise growth for leading banks/insurance clients.Direct global resources across Infrastructure/Application Managed Services, NOC, Field Support, EUC, embedding AI-led automation for zero-touch operations and SLA excellence (98%+).Architect automation-first delivery models using automation tools, reducing MTTR, effort, and costs while accelerating revenue through value-led account expansion.Spearhead large-scale client transitions with 30-60-90 day frameworks, ensuring rapid stabilization, risk mitigation, and operational readiness for multi-million-dollar engagements.Partner with CXOs on escalation management, transformation roadmaps, and strategic farming, operating at D2 VP-equivalent leadership band.Skills:BFSI Domain Knowledge, Digital Transformation, Service Delivery Management, P&L Management, AI-ML/GenAI

Skills

• Program Management
• IT Operations
• Management Information Systems (Mis)
• Team Management
• Integration
• Mis
• Business Development
• Project Management
• Itil
• IT Strategy
• Vendor Management
• Customer Relationship Management (Crm)
• Leadership
• IT Service Management
• Cross-Functional Team Leadership
• Service Delivery
• Management