Prashant Tiwari
Order Management Specialist @ noon | noon food | E- Commerce | Logistics | Operations | Customer service
- Role
- Order Management Specialist at noon
- Location
- Bhopal, IN
- LinkedIn followers
- 500 followers
About Prashant Tiwari
A dedicated commerce graduate with nearly 3 years of professional experience across the…
Experience
Order Management Specialist
Oct 2024 — Present · Gurugram, IN
Working as a Order Management Executive in OMT Noon Food and Specialised in managing and optimizing the end-to-end food order lifecycle, ensuring timely order processing, real-time monitoring, and seamless coordination between customers, restaurants, and delivery partners.Handling escalated or complex order-related issues with a focus on quick resolution and high customer satisfaction also monitoring order flow through internal dashboards, proactively identifying potential delays or system issues, and taking corrective actions to maintain service reliability.Collaborating closely with cross-functional teams including logistics, restaurant operations, and customer service to enhance operational efficiency and ensure a smooth customer experience also maintaining high accuracy in data entry, order tracking, and reporting, contributing to process improvements and service-level adherence.Demonstrating strong communication and problem-solving skills in a fast-paced, high-volume environment.
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