Prashant Srivastava

About Prashant Srivastava

With over 27 years of relentless dedication and expertise in the automotive industry, managed various roles and responsibilities encompassing a broad spectrum of automotive operations. Consistently strived to deliver exceptional consumer experiences, maximize efficiency, and drive continual service improvement. Lead team delivering expertise like automating service processes, managing customer experience, devising robust strategies, fostering consumer insights, spearheading marketing initiatives, nurturing business development opportunities, orchestrating promotional campaigns, developing & delivering comprehensive training programs, nurturing vendor relationships.Throughout my illustrious career, I have witnessed firsthand the evolution of the automotive landscape, navigating through technological advancements, market fluctuations, and shifting consumer preferences. My journey has been characterized by adaptability, innovation, and a relentless pursuit of excellence. From the onset, I recognized the pivotal role that exceptional customer experiences play in driving business success. With a keen understanding of consumer behavior and market dynamics, I have consistently endeavored to exceed customer expectations, fostering long-term loyalty and advocacy.In today\'s hyper-competitive automotive landscape, staying ahead of the curve requires a multifaceted approach that integrates marketing prowess, business acumen, and a deep understanding of consumer behavior. As a strategic thinker, I have played a pivotal role in shaping marketing strategies that resonate with target audiences, drive brand awareness, and fuel business growth. Whether conceptualizing innovative campaigns, forging strategic partnerships, or analyzing market trends, I thrive on the challenge of devising strategies that yield tangible results and propel growth of organisations.At the core of my professional ethos lies a deep-seated commitment to leadership and team management. I firmly believe that a cohesive and motivated team is the driving force behind any successful endeavor. By leading by example, fostering a culture of accountability and empowerment, and providing mentorship and support, I have cultivated high-performing teams that consistently exceed expectations and deliver results.In conclusion, my 25+ years of experience have equipped me with a comprehensive skill set, a strategic & growth mindset, and a relentless drive for excellence. Whether it\'s delivering exceptional CX, driving operational efficiency, devising strategic initiatives, or nurturing talent.

Experience

1. Head - Aftersales Mg Select

   Morris Garages India

   May 2025 — Present · Gurugram, IN

   As the Head of Aftersales for a MG Select, I envision transforming the post-purchase journey into an unparalleled extension of the ownership experience. My strategy focuses on leveraging data-driven insights and developing highly skilled team to deliver proactive, personalized service that not only maintains vehicle performance but also deepens customer loyalty and reinforces the brand\'s commitment to excellence. I\'m passionate about ensuring every interaction, from routine maintenance to complex repairs, feels as exclusive and seamless as driving off the showroom floor.

Education

• Indian Institute of Management, Calcutta

  Managerial Leadership Program, Organizational Leadership

  2020

• Symbiosis Center

  PGDBA, Marketing

  2004 — 2006

Skills

• Product Development
• Team Oriented
• Plannning
• Automobile
• Performance Management
• Crm
• Strong Planning Skills
• Automotive
• Team Management
• Customer Relations
• Dealer Training
• Marketing Communications
• Marketing
• Brand Management
• Promotions
• Customer Retention
• Customer Service
• Business Development
• Vehicles
• Vendor Relations
• Project Planning
• Strategy
• Dealer Profitability
• Vendor Management
• Competitive Analysis
• Management
• Team Building
• Dealer Management
• Business Strategy
• Customer Satisfaction
• Training
• New Business Development
• Business Planning
• Operations Management