Prashant Singh Rathore
Operations Manager | Strategic Leader in Scaled Operations & Data Analytics | SME in Process Optimization & Compliance | Escalation Management | Project Management
- Role
- Escalation Supervisor Operations at Expedia Group
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Prashant Singh Rathore
With over a decade of experience designing and leading high-end journeys across India…
Experience
Escalation Supervisor Operations
Jul 2024 — Present · Gurugram, IN
Experienced Advanced Traveler Escalation Supervisor with a strong track record in managing high-priority escalations, ensuring service excellence, and driving operational improvements. I specialize in resolving complex traveler issues with speed and precision, backed by data-driven insights and cross-functional collaboration.My focus areas include escalation handling, customer satisfaction, compliance, and process optimization. I consistently deliver results through structured reporting, stakeholder engagement, and continuous coaching. Passionate about creating seamless travel experiences while maintaining high standards of quality and integrity.
Education
Jai Narain Vyas University
Bachelor's degree, Arts
2004 — 2007
Shri sumer senior secondary school, Jodhpur
High School, History
2000 — 2004
Skills
- Sales
- Team Building
- Management
- Outsourcing
- Sme
- Business Development
- Performance Management
- Crm
- Team Coach
- Customer Service
- Coaching
- Training
- Analysis
- Bpo
- Operations Management
- Banking
- Team Management
- Mortgage Lending
- Vendor Management
- Business Analysis
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