Prashant Singh Rathor
Manager - Collections @ IndusInd Bank | Handling Bhopal Location | 11 years of Experience in Hardcore Banking Collection and Telecom Operations
- Role
- Manager - Emerging Market Collections at Indusind Bank Limited
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Prashant Singh Rathor
At Indusind Bank, leadership in collections and customer service defines our team\'s success. Overseeing Raisen district\'s operations, my focus remains on effective debt recovery strategies and maintaining compliance with regulatory standards. With a robust approach to managing delinquent accounts, we ensure timely collection and a positive engagement with our clients. The role demands proficiency in query resolution and motivational speaking, both of which are instrumental in driving the team of 6 towards our shared goals. Our collective efforts contribute significantly to Indusind Bank\'s portfolio performance, reflecting a commitment to excellence in financial services and client satisfaction.
Experience
Manager - Emerging Market Collections
Oct 2024 — Present · Bhopal, IN
Credit Card Flows Bucket 2 & 3 Collections having a team of 7 DRA Executive taking Care of Bhopal and Jabalpur locationKeys -Engage with delinquent customers for collections of legitimate duesManage various channels / partners used for debt servicingEnsure compliance of the laid down processes by the regulators and the bank for debt servicingProvide timely feedback to superiors on the market dynamics and scenarios to enable business decisionsDeliverables:Collection and debt servicing of delinquent customers for various banking productsEnsure collection of payments from the clients on timeEnsure positive customer service experience in the process of collections and ensure high standards of customer service
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.)
2008 — 2012
Kendriya Vidyalaya
HSC
1996 — 2008
Skills
- Customer Service
- Distribution Strategies
- Data Processing
- Team Leadership
- Team Management
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