Prashant Singh
Manager – Operations | 9+ Yrs in Leadership & Customer Experience | Driving Business Growth & Team Excellen
- Role
- Customer Service Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prashant Singh
I am a result-driven Manager (Operations) at Amazon with 9+ years of diverse experience…
Experience
Customer Service Manager
Sep 2020 — Present · IN
As a Team Manager in the Amazon Customer Care Department focusing on banking services, my role centers around leading a team of highly skilled customer service associates who handle financial queries, product support, and transactional issues related to Amazon’s banking and fintech solutions. Amazon is renowned for its customer obsession, and in this role, I ensure that our team upholds the highest standards of service, trust, and efficiency.My core responsibilities include overseeing daily operations, monitoring key performance metrics, managing escalations, and driving continuous improvement in customer experience. I work closely with quality assurance, training, and process development teams to align our service strategies with Amazon’s evolving product offerings, such as Amazon Pay, co-branded credit cards, EMI services, and UPI transactions.A significant part of my role involves coaching and mentoring team members to enhance their problem-solving abilities, product knowledge, and communication skills. I believe in fostering a collaborative and high-performance culture where feedback is encouraged and growth is continuous.In addition, I analyze customer feedback and support trends to identify gaps and recommend actionable insights to senior management, contributing to the refinement of banking-related customer journeys. I also ensure all regulatory and compliance protocols are strictly adhered to, maintaining Amazon’s commitment to data security and customer trust.At Amazon, innovation and efficiency are key. Leading a customer care team in the banking vertical means balancing empathy with operational excellence, ensuring every customer interaction adds value. My ultimate goal is to inspire my team to deliver seamless and satisfying experiences that reflect Amazon’s core values of trust, speed, and reliability in financial services.
Education
Kanpur University, India
Bachelor's degree
2015 — 2015
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