Prashant Raj
Senior Content Strategy Analyst | Global Acceptance & Merchant Solutions | API & SDK Integration Enabler | Product Development & Support | Schindler | John Deere | Schlumberger | CAE | Studec
- Role
- Senior Content Strategy Analyst at Mastercard
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Prashant Raj
A committed, self-motivated, diligent agile Product Professional with strong leadership…
Experience
Senior Content Strategy Analyst
Dec 2022 — Present · Pune, IN
Working as Senior Tech Writer and Quality Assurance Lead and responsible for developing the API, SDK, and software product documentation.• Leveraging Mastercard\'s Gold Standards Quality Metrics and providing feedbacks to Technical Writers.• Leveraging Mastercard\'s JamStack API guidelines by the API Consultancy team.• Handling multiple API projects and global initiatives to add value to Mastercard\'s global business.• Writing and publishing the RestAPI, Swagger API documentation, and product technical documentation.• Working closely with the product, engineering, BizOps, Product Integration, and many more teams to identify the gap and understand the requirements in an agile environment. • Developing end-user software documentation for the internal and external APIs, Swagger API Documentation in an agile environment. • Effectively working with various stakeholders to analyze business requirements. • Identify cross-functional dependencies and communicate effectively to all stakeholders. • Provide active change management support to the business and the development teams. • Designing, creating, and releasing software product manuals using CMS and Oxygen writing tool.• Managing Project to successful releases by tracking work, dependencies, and risks, and taking corrective actions as necessary.• Facilitating and supporting team member’s objectives through training, leadership opportunities, challenging work assignments, and focused mentorship.• Participating in candidate hiring i.e. resume screening, interview and onboarding on projects.
Education
Madurai Kamaraj University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2013 — 2016
Indian Institute of Aeronautics
Aircraft Maintenance Engineering, Aeronautics/Aviation/Aerospace Science and Technology
St Paul High School
10+2, Senior Secondary , Science
2003 — 2005
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