Prashant Prabhakar

About Prashant Prabhakar

Excellent communication and presentation skills with demonstrated abilities in mentoring motivated teams towards achieving organisational goals-Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals-An effective communicator with excellent relationship building & interpersonal skills; strong analytical, team leadership, problem solving & organizational abilities-Experienced in launching big scale call centre setups. Have been personally involved RFPs, RFIs, SOW, SVL agreements and pricing negotiations-Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues-Extensive experience in handling Projects, Quality Process Implementation & Transitioning-Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning-Optimum and effective process and people management, thus, championing PMM and competency enhancements along with streamlining delivery. Pursue “People Network” which aids in project wins, contact for proposals and other value added perspectives. Build Community-Solution Designing, Knowledge Transition and Projects Transitions -Project set-up to establish services agreements with vendors -Project management till ramp-up and Service Level Metrics stabilization Specialties -Client Relationship Building, Business Development and Growth Planning -People and Expertise Development Plan through Futuristic People Management -Create strategy for future path of organisation -Ensure optimum levels of Risk Management & BCP -Liaise with existing clients and generate new business -Billing, Invoicing, Performance and Expectations Management -Developing and maintaining strategic relationships with key accounts

Experience

1. Account Manager

   Data Wind

   Jan 2014 — Present · Mumbai, IN

   client Relationship Building, Business Development and Growth PlanningPeople and Expertise Development Plan through Futuristic People ManagementCreate strategy for future path of organisationEnsure optimum levels of Risk Management & BCPLiaise with existing clients and generate new businessBilling, Invoicing, Performance and Expectations ManagementDeveloping and maintaining strategic relationships with key accountnts

Education

• Cnjoin solutions

  Poject management

• Mumbai University Mumbai

  Bachelor of Arts (B.A.)

• Mumbai university

  Bachelors

  1998 — 2001

• Dale Carnegie

  Train the trainer

  2003 — 2003

• Kendriya Vidyalaya

  SSC and HSC

• Conjoin solutions

  Project management

  2009 — 2009

• Disney usa

  Operation management

  2009 — 2009

Skills

• Leadership
• Service Delivery
• Vendor Management
• Risk Management
• Business Strategy
• Call Centers
• Customer Satisfaction
• Team Management
• Strategy
• Project Planning
• Team Leadership
• Negotiation
• Process Improvement
• Bpo
• Outsourcing
• Project Management
• Team Building
• Business Development
• Operations Management
• Management
• Crm
• Customer Retention