Prashant Pandey

About Prashant Pandey

With a strong foundation in both Master of Computer Application (MCA) and Master of Business Administration (MBA), I bring over two decade of comprehensive expertise across multiple industries including Payment, Telecom (OSS/BSS, Billing, CRM, Telecom Fraud Management), Banking, Sales and Distribution, and Travel. Key Responsibilities & Achievements: Application Development & Customer Interaction: Led technical teams in application development and software solutions, ensuring that customer requirements were met with optimal results. Onsite/Offshore Coordination: Coordinated and managed cross-functional teams across global locations, ensuring seamless collaboration between onsite and offshore teams. Service Delivery & Production Support: Actively involved in production support activities including Incident, Problem, Change, Release, and Configuration Management, ensuring smooth service delivery and minimizing system downtime. Project Management & Leadership: Delivered successful projects through effective management of scope, time, cost, quality, and risk, ensuring successful project outcomes and client satisfaction. ITIL® V3 Certified: Applied ITIL best practices in production support and service management, focusing on service continuity, disaster recovery, and SLA management using BMC-Remedy. Client Engagement: Worked with clients such as GM USA, Telstra Australia, Citigroup USA, International Paper USA, and WorldSpan USA, providing solutions and services across M2M, Telecom, Banking, and Travel domains. Project Transition & Strategic Planning: Led smooth project transitions from vendors like IBM, TCS, and Polaris to EDS and Satyam, contributing to hiring strategies and project migrations. Framework Expertise: Knowledgeable in Business Process Framework (eTOM), Information Framework (SID), and Application Framework (TAM) from the TM Forum. Expertise: Business Operations Payment Domain Service Delivery Management Cross-Functional Team Leadership Project Transition & Migration Customer Relationship Management Technical Leadership & Mentorship Telecom & Banking Solutions Application Development & Software Solutions

Experience

1. Mastercard

   Jun 2018 — Present

Education

• Symbiosis International University

  Master of Business Administration (M.B.A.)

  2012 — 2014

• Indira Gandhi National Open University

  Master of Computer Applications (M.C.A.)

  2001 — 2004

• Delhi University

  Bachelor's Degree

  2004 — 2007

• IIS Infotech

  PG Diploma in Advanced Computer Information Systems

  1997 — 2000

Skills

• Project Management
• Vendor Management
• Customer Relationship Management (Crm)
• Solution Architecture
• Software Development
• Unix
• Software Development Life Cycle (Sdlc)
• IT Service Management
• Program Management
• Resource Management
• Agile Methodologies
• .net
• Pre-Sales
• Service Delivery
• Requirements Analysis
• Integration
• Pmp
• Crm
• Itil
• Sdlc
• Xml