Prashant P. Wankhede
Senior Manager, Application Support - Vice President @Citi
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WORK HISTORY
Senior Manager, Application Support - Vice President @Citi
Belfast, GB
Building and leading a global team that supports franchise critical cloud applications in the Institutional Client Group (ICG).
EDUCATION
Savitribai Phule Pune University
Bachelor's degree, Computer Science
Savitribai Phule Pune University
Master of Science (MSc), Computer Science
SKILLS
ABOUT PRASHANT P. WANKHEDE
I am a highly passionate support & customer experience leader with 14+ years of vast experience in diverse, demanding customer environments including Finance, Retail and Banking. I have proven leadership skills involving technical consulting, strategic planning and risk management, enterprise customers and regional partner management & scaling teams in a fast-paced environment to keep them focused on organizational Objectives and Key Results (OKRs).I\'ve had the privilege to work as part of extremely diverse, international teams located in the APAC, UK and across EMEA, and my primary focus has been on the areas of strategic/long-term Customer Support & Success, proactive/preventative Enterprise Support, Technical Account Management and SaaS / Managed Services for both On-Premise and Cloud-based Enterprise s/w solutions. Along with being SME in the Enterprise application integration (EAI) domain, I am a people manager, specializing in bringing customer focus and innovation to IT services. I have a proven track record of continuous improvement in areas such as people development, customer self-service enablement, NPS, CSAT, process management and implementation. I am a member of ISO 9001:2015, ISO 27001:2013 certification committee (Surveillance + Expansion audits) & leading the Quality Management System efforts in EMEA.
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