Prashant Nazare
Deputy Manager at Oracle
- Role
- Operations Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prashant Nazare
I started my career in operations, working with organizations like Amazon, where I…
Experience
Operations Manager
Mar 2014 — Present · Bengaluru, IN
Responsibilities:• Ensuring service delivery as per SLAs by managing end-to-end operations; conceptualizing and implementing performance metrics & SLAs for various processes• Leading teams for successful project implementation while ensuring a high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes• Monitoring SLAs, ensuring timely closure of priority tickets, handle escalations, implementing & migrating systems to upgraded versions to achieve maximum efficiency in various operations• Key focus on bottom line profitability by ensuring optimal utilization of available resources• Improved operational systems, processes and policies. Specifically, support better information flow and management• Assessing reports to identify trends, facilitating in devising and implementing plans to improve delivery standards and presenting detailed reports to the Management• Delivered enhanced service by ensuring timely and opportune responsiveness to Stakeholder requests & queries
Skills
- Itil
- People Management
- Mis
- Business Analysis
- Process Improvement
- Documentation
- Software Documentation
- Management
- Team Management
- Service Delivery
- Microsoft Excel
- Employee Relations
- Business Development
- Vendor Management
- IT Service Management
- Human Resources
- Leadership
- Training
- Employee Engagement
- Pre-Sales
- Call Centers
- Outsourcing
- Program Management
- Project Management
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