Prashant Nair
Vice President - Operations | Human Capital Risk & Safety Management | Background Screening | Transformation
- Role
- Vice President Operations at First Advantage
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Prashant Nair
Our team is entrusted with overseeing a vast operational landscape, ensuring the accuracy of background checks across the Americas within stringent compliance frameworks. Leading a workforce of approximately 1400, we strive for excellence in service delivery, underpinned by a commitment to the Fair Credit Reporting Act and respective country and State laws. Our core responsibilities encompass transformation initiatives and cost-saving measures as we manage an array of products, from criminal record checks to global sanctions searches.Our success is rooted in a culture of continuous service improvement, where we prioritize customer satisfaction and operational quality. As part of senior leadership, I champion process re-engineering to elevate efficiency, quality, and financial performance. The goal is to not just meet but exceed client expectations, and this is achieved through strategic resource management and a keen focus on employee development, ensuring our team is skilled and versatile to deliver proactive service.
Experience
Vice President Operations
Jan 2025 — Present · Thane, IN
Education
University of Mumbai
Master's degree in Commerce - M.Com (Management)
2002 — 2004
XLRI Jamshedpur
Leadership Program
2018 — 2018
Symbiosis Institute of Management Studies
Master of Business Administration (MBA), Marketing/Marketing Management, General
2003 — 2007
S.K Somaiya College
Bachelor of Commerce (B.Com.), Accounts
1997 — 2001
Marol Education Academy High School
Secondary School Certificate
1987 — 1996
Skills
- Customer Service
- Client Relations
- Change Management
- Service Delivery Management
- Transition Management
- Bpo
- Quality Assurance
- Process Improvement
- Cash Collection
- Management
- Business Process Improvement
- Customer Experience
- Order Management
- Sla
- Migration Projects
- Operational Risk Management
- Sales Process
- People Management
- Incident Management
- Operations Management
- Client Development
- Credit Cards
- Cost Management
- Vendor Management
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