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Prashant Memani

Customer Success, SaaS Delivery Leader and a passionate CSR Activist

Role
Vice President - Product Development at Blue Yonder
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
EngineeringView LinkedIn profile

About Prashant Memani

Senior IT and Customer Success Leader with 22+ years of experience across SaaS, Cloud…

Experience

  1. Vice President - Product Development

    Blue Yonder

    Feb 2018 — Present · Bengaluru, IN

    Vice President - Product DevelopmentSenior Director - Customer Success l. Leading a large team responsible for implementation and support for a new SaaS product \"Platform Data Cloud\" and Data management services\"(an integration solution between customer systems and BY\'s supply chain software/applications) built on BY native Platform. Supporting 150± customers using the integration solution globally. Leading Professional services and customer support Director - Customer SuccessIl. Strategized, planned and built a Support / Operate practice from scratch for a range of new Blue Yonder platform SaaS solutions like Digital Control Tower Solution & Supplier & Carrier Operations. Responsible for setting up & managing the professional services and customer support function for new product inductions (NPI) for a series of BY SaaS products/ solutions in the Logistics spaceDirector - Customer SuccessIIl. India Leader for a large team of Technical Account Managers (TAM’s) & Customer Success Managers (CSM’s) managing over 400+ SaaS & Cloud Hosted accounts with solutions spanning across Retail, Manufacturing planning and Execution / Logistics space across Americas, LATAM, EMEA & APACCorporate Social Responsibility (CSR): Leading the INDIA CSR Chapter as \"Chairman\" for the last 3 years

Education

  • D.G. Vaishnav College

    Bachelor's degree

Skills

  • People Management
  • Service Delivery Management
  • Team Management
  • IT Service Management
  • Service Delivery
  • IT Management
  • Business Analysis
  • Global Delivery
  • Business Process
  • Bpo
  • Call Centers
  • Resource Management
  • Sla
  • Transition Management
  • Project Management
  • Operations Management
  • Incident Management
  • Management
  • Team Building
  • Call Center
  • Customer Relationship Management (Crm)
  • Program Management
  • Outsourcing
  • IT Operations
  • Information Technology
  • Pmp
  • Requirements Analysis
  • Performance Management
  • Crm
  • Itil
  • Business Process Improvement
  • Service Management
  • Six Sigma
  • Business Transformation
  • Stakeholder Management
  • Team Leadership
  • Project Delivery

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Prashant Memani — Vice President - Product Development at Blue Yonder in Bengaluru, KA, IN | Unifers