Prashant Kumar Goyal

Engineering Leader | Delivering Scalable Microservices, Cloud Solutions, and End-to-End Software Innovation

Role: Senior Engineering Manager at American Express
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

EngineeringView LinkedIn profile

About Prashant Kumar Goyal

Accomplished Senior Engineering Manager with 19 years of expertise in leading application…

Experience

Senior Engineering Manager
American Express
Sep 2021 — Present · Bengaluru, IN
Merchant Payments: Led the modernization of the merchant payment system by implementing a microservices architecture and moderntechnologies, significantly enhancing processing efficiency. Optimized transaction storage, validation, and clearing, reducing merchant paymentfile processing time from 2 hours to just a few minutes. Enabled seamless settlements from American Express to merchants while ensuringaccurate outstanding balance updates on cardholder statements. Integrated multiple downstream systems to maintain data integrity, compliance,and operational excellence.Technical Leadership & Strategy• Defined and executed technology strategy and architectural decisions for large-scale enterprise systems, ensuring long-term scalability andresiliency.• Spearheaded microservices adoption with circuit breakers and retry mechanisms, improving fault tolerance and reducing downtime.• Drive technology governance and decision-making, balancing short-term deliverables with long-term transformation.Engineering & Operational Excellence• Established engineering best practices, including Open Telemetry (OTEL), proactive alerting, rigorous code reviews, and automation coverage.• Optimized release quality metrics, ensuring timely and high-quality feature releases across multiple global markets (US, CA).• Led CI/CD pipeline improvements, reducing deployment time by 80% and increasing developer productivity.Change Management & Innovation• Implemented change management strategies to transition legacy systems to modern cloud-based architectures.• Championed a culture of ontinuous improvement, leading regular technical reviews and team-wide innovation initiatives.People & Talent Management• Built and mentored high-performing engineering teams, enhancing skill development through structured learning programs.• Led recruitment and onboarding initiatives, successfully hiring and training 10+ engineers, aligning talent with company goals.

Contact information

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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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