Prashant Kumar
Customer Experience | After sales l Dealer Development | Data Analytics| Digital transformation| Process |Ex Bajaj Auto Ltd
- Role
- Service Business Lead at Mahindra Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prashant Kumar
An automobile enthusiast with 17+ years of after sales automotive experience with Mahindra & Bajaj Auto group.Started career as Bajaj GET, Handled after sales service of widespread territory of Gujarat in Bajaj Auto & Mahindra & Mahindra Auto,handled critical channel partners, delivered key assignment in the area of customer experience, service planning, Business, Revenue, capability building & network expansion.Since 2017,currently handling Delhi NCR market, during current stint played instrumental role in improving Dealer profitability, delightful customer experience,Business retention, Capabilty building of team those able to deliver delightful customer experience. worked in verticals like Passenger cars, Commercial vehicle. Areas of expertise- Strategic service planning- Customer delightful experience - Dealer business establishment & review- Service process & execution- Fleet key account management- New product launch service support- Capability building for Win Win solution- Channel/Network expansion-Customer ExperienceA team player, has completed executive management program in marketing & takes intrest in simplifying problems thru developing innovative win win solution which enhance profitability, business expansion, customer retention & satisfaction.
Experience
Service Business Lead
Sep 2025 — Present · Patna, IN
Responsibility of Service Business growth, Process improvement & Capabilty building of Bihar & Jharkhand Channel partner network
Education
S G G S college patna
10+2
St Anthony high School patna
10th
Rajarambapu Institute of Technology, Rajaramnagar, SAKHARALE
B E Mechanical, Mechanical Engineering
Institute of Management, Nirma University
Executive diploma programme in marketing manage, Marketing/Marketing Management, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.