Prashant Kumar

Scheduler | Sr. WFM Analyst | Real-Time Analyst | Workforce Management

Role: Workforce Management Analyst at Accenture
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

About Prashant Kumar

Results-driven Real-Time Analyst with over 5 years of experience in workforce management and real-time monitoring within fast-paced contact center environments. Skilled in using tools such as NICE IEX, Verint, and Genesys to optimize staffing, manage adherence, and ensure service level targets are consistently met. Proficient in analyzing intraday performance, forecasting trends, and coordinating with operations to drive efficiency and productivity. Known for strong analytical abilities, attention to detail, and effective communication across cross-functional teams.

Experience

Workforce Management Analyst
Accenture
Mar 2026 — Present · Bengaluru, IN

Education

Svm inter college
Puc, Mathematics
2006 — 2008
Radha Govind University
Bachelor of Science - BS, Mathematics

Contact information

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•••••@accenture.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Prashant Kumar

Experience

Workforce Management Analyst

Education

Svm inter college

Radha Govind University

Find verified contacts for anyone on LinkedIn