Prashant Kumar

Passionate Hotelier || ITC Hotels || Shangri-La

Role
Client Experience and Operations at Smartworks
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Prashant Kumar

Hii.Currently, in the Co-Working industry, I apply the same hospitality-led mindset to create seamless, professional, and engaging workplace experiences. My role involves client servicing, daily operations management, stakeholder coordination, issue resolution, and team support, ensuring members experience a well-managed and welcoming work environment. I take pride in leading by example, maintaining service quality, and fostering long-term client relationships in fast-paced, dynamic settings.#ExperienceCreator

Experience

  1. Client Experience and Operations

    Smartworks

    Jul 2024 — Present · Bengaluru, IN

    Hi-Served as the primary contact for client enquiries, service requests, and issue resolution, ensuring high customer satisfaction-Co-ordinated building operations, working with departments and service providers for seamless service delivery-Handled billing and invoicing for soft services-Managed the Visitor Management System, ensuring efficient guest entry and security compliance.

Education

  • Koylanchal Sanjay Gandhi Memorial College, Nirsa, Dhanbad (JHARKHAND)

    12th , Commerce

    2015 — 2017

  • Kendriya Vidyalaya Maithon, Dhanbad

    10th, All Subjects

    2004 — 2014

  • K.S.G.M. COLLEGE, NIRSA, DHANBAD

    Intermediate , Commerce

    2015 — 2017

  • Kendriya Vidyalaya

    Metriculation, Schooling

    2004 — 2014

  • NSHM College of Management and Technology

    B.sc in HOSPILALITY & HOTEL ADMINISTRATION , FRONT OFFICE

    2018 — 2021

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Prashant Kumar — Client Experience and Operations at Smartworks in Hyderabad, TG, IN | Unifers