Prashant Kumar

About Prashant Kumar

Seasoned technology leader with 30+ years of telco experience across product engineering,…

Experience

1. Telecom Vertical - Delivery & Solutioning Leader

   Tech Mahindra

   Jun 2019 — Present · Pune, US

   Delivery leader for Global telecom customers across Salesforce and Communications Cloud, supporting both B2B and B2C segments. Responsible for regional P&L, EBITDA margins, and delivery-led growth, while leading a global team of 300+ Salesforce professionals managing $XXMn+ in revenue with strong margins. Driving Agentic AI use case development and enabling AI-infused delivery across programs, alongside executing large transformation initiatives across the US and APAC markets. Led B2C & B2B Digital Platform Transformation as Program /Delivery head across the APAC and SEA regions, delivering outcomes aligned to agreed KPIs. As Competency Head for the EMEA & APAC regions, secured multi-year transformation deals and built a strong professional services unit with premium Digital BSS domain capabilities. Actively engaging with CXO leadership on operational metrics and partnering with L&D and HR teams to strengthen capability development and employee engagement.

Education

• Mahatma Jyotiba Phule Rohilkhand University

  B.Sc

  1988 — 1991

• Institute of Management Studies (IMS) Ghaziabad - Business School

  PGDCA

  1991 — 1994

Skills

• Business Process
• Telecommunications
• Pre-Sales
• Vendor Management
• Resource Management
• Program Management
• Unix
• Consulting
• Requirements Gathering
• IT Service Management
• Sdlc
• Solution Architecture
• Agile Methodologies
• Enterprise Architecture
• Management
• Gsm
• Project Management
• Telecom Bss
• Strategy
• Service Delivery
• Business Analysis
• IT Strategy
• Team Management
• Pmp
• Project Delivery
• Pre-Sales Consulting
• Business Intelligence
• Business Development
• Bss
• Outsourcing
• Oracle
• Requirements Analysis
• Integration
• Software Project Management
• Crm
• Itil