Prashant Khiraiya

About Prashant Khiraiya

Quality Assurance Manager with overall 23 years of professional experience in…

Experience

1. Deputy Manager - Quality

   WNS

   Oct 2022 — Present · Mumbai, IN

   Quality Control and Assurance:Developed and implemented quality control processes to ensure adherence to SLAs and contractual agreementsConducted regular quality audits to identify areas for improvement and implemented corrective actionsDesigned and implemented quality assurance frameworks to ensure process excellenceCollaborated with cross-functional teams to establish quality standards and proceduresProcess Excellence:Led process improvement initiatives to enhance efficiency, productivity, and qualityConducted process gap analysis and implemented corrective actions to bridge gapsDeveloped and implemented process standard operating procedures (SOPs) and guidelinesCollaborated with teams to identify and implement best practicesQuality Management:Led a team of quality analysts to ensure high-quality deliverables to clientsMonitored and analyzed quality metrics to identify trends and areas for improvementDeveloped and implemented quality improvement plans to achieve desired outcomesConducted root cause analysis and implemented corrective actions to prevent recurrence of errorsOperational Excellence:Coordinated with internal stakeholders to ensure effective communication and collaborationIdentified and implemented process improvements to enhance efficiency and productivityEnsured compliance with organizational policies and proceduresLeadership and Development:Mentored and coached team members to enhance their skills and knowledgeConducted performance appraisals and provided feedback for growth and developmentIdentified training needs and organized training programs to bridge skill gapsFostered a culture of continuous learning and improvementClient Management:Built and maintained strong relationships with clients to ensure satisfaction and loyaltyIdentified and addressed client concerns and complaints promptlyCollaborated with clients to implement process improvements and quality initiatives

Education

• Xavier International University

  Bachelor's degree

  1997 — 2000

• Welingkar Institute of Management

  Professional Program in Retailing

  1996 — 1997