Prashant Khare
•Team Leader with Six Sigma|| Managed Operations
- Role
- Operations Team Lead at Hexaware Technologies
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
About Prashant Khare
With over 5+ years of experience in the customer service domain, I bring a proven track…
Experience
Operations Team Lead
May 2024 — Present · Bhopal, IN
Manage day to day operations and drive performance of the aligned team.• Conduct regular feedback and coaching sessions with team members.• Ensuring availability of staff is maintained as per the WFM guidelines across all allocated processes.• Drive the key client metrics and SLAs within the team members and ensure these are met on a daily basis.• Manage shrinkage and attrition at a team level.• Attending operational or quality meetings as per client schedule.• Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor.• Mentor and assist new hires.• Report deviations immediately to the respective departments and act accordingly.• Proactively inform manager on challenges faced• Handle Escalations with knowledge on process
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