Prashant Kanoo

About Prashant Kanoo

Proactive, Assertive,\'Let\'s-do-this\' enthusiast with 19+ years of notable experience in leading Global Service Delivery, Managed services & Infrastructure operations using ITIL framework, Project Transition, Application maintenance/support, Stakeholder management, engagement portfolio for APAC & EMEIA Region. Software development & delivery via Agile methodologies embracing customers changing landscape and product requirements via Scrum models, Kanban board and Jira reporting.Have proven experience in Enterprise Infra services, Support and Migration, Project Risk Management, Team Management, Stakeholder and Client Management. Leading multiple technology teams on AD/Wintel, VMware, Exchange, EUC, Networks, etc to support RIM services across multiple geographies. Currently engaged as Global Service Manager, GTS team with Reckitt Benckiser Plc for Sales & Supply, Manufacturing, and R&D portfolios.Looking after end-to-end Tier 1 vendor managed Service Delivery of approx. 90+ core frontline/Backend SaaS applications, ERP, EUC, underlying Infrastructure & Service desk support aligned to 4 key business segments with user-base. Significant exposure of Bringing digitization to the sustained level via a correct mix of Automation, Cloud & new emerging technologies in the market. Been directly responsible for building Digital Engineering team working of industrial automation.My experience includes working for Captive IT to a process-driven CMMI level - 5 enterprises people team); Product organization to Service-based organization & gave me a diversified experience (Investment banking, Insurance & utilities) to be on my toes to add value to an organization. Six Sigma Green Belt & ITIL v3 Foundation certified.CORE COMPETENCIES* IT Service Management * Leadership Skills* Service Delivery Assurance * Financial Management* Contracting and Negotiations * New Business Developments* Transition and Transformation Mgmt * IT - Vendor Management Management* Digital Workplace/EUC Services * Datacenter and Cloud Services* Team and Stakeholder Management * ITIL Process Framework* Risk Management * Governance and Client Relationship

Experience

1. Engagement Manager

   Capgemini

   Feb 2022 — Present · Pune, IN

Education

• Central Hindu Boys School

  completed my 12th standard, Physic, Chemistry,Maths, Biology

  2000 — 2001

• Kamla Nehru Institute Of Technology

  B.Tech, Computer Science & Engg.

  2002 — 2006

Skills

• Pl/Sql
• Etl
• Data Warehousing
• Project Management
• IT Service Management
• Requirements Analysis
• Quality Assurance
• People & Performance Management
• Disaster Recovery
• Requirements Gathering
• Project Quality Assurance
• Shell Scripting
• Software Project Management
• Itil
• Pre-Sales
• Service Delivery
• Business Analysis
• Sdlc
• Solution Architecture
• Vendor Management
• Sql
• Resource Management
• Team Management
• Agile Methodologies
• Management
• Operations Management
• Business Intelligence